Privacy Policy

This web site is owned and maintained by Business Technology Partners Pty Ltd (ABN 61 131 213 020).
(Referred to as BTP)

Privacy Policy

Privacy Policy Table of Contents

1. The BTP Commitment To Privacy
2. The Information We Collect
3. Data gathering methods BTP do not use
4. The Way We Use Information
5. Our Commitment To Data Security
6. Credit information and credit eligibility information
7. Changes to our privacy policy
8. How You Can Access Or Correct Your Information

The BTP Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online and office information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available as a link on our various webpages and at every point where personally identifiable information may be requested. In conjunction with this, Business Technology Partners Pty Ltd (BTP) have internal policies, best practice scenarios and guides for its employee’s to adhere to.

The Information We Collect

This notice applies to all information collected or submitted on the BTP website. On some pages, you can make requests (e.g. Contact us), and register to receive materials. The types of personal information collected at these pages are:

 

• Name
• Address
• Email address
• Phone number

In addition BTP maintain a Facebook page and a Twitter feed. Any information posted by external users (non BTP staff) to these pages is available to be viewed by other subscribers of these systems. Any messages privately sent are not disclosed to the wider public feeds unless it is requested by the sender of the message (E.G to promote a client’s activities to the rest of the community). BTP will share posts from other publicly available sources on these pages and will present these to those that have subscribed to these systems.

 

Identifiable information taken via email or phone would normally be for the primary purpose of filling an IT service request. (Billing is an assumed purpose).

The secondary purpose is to keep you up to date with our newsletters and alerts.
The types of personal information collected at these points are:

 

• Name
• Address
• Email address
• Phone number
• Computer or fault description

If using the BTP Portal from the “Contact Us” page, you can submit support requests and enter in your task in free form text. BTP “Hold” this data in an Australian cloud service. The information you decide to enter here is up to the person using the system. All data entered is secured.

 

From time to time BTP attend networking functions and will follow-up contacts made at these events. This follow-up will be by phone call or email, as provided at the function.

Please note that it is Impractical to deal with a person without an identity as we cannot deliver services, exceptions include (but are not limited to) surveys or when you contact us for the first time or for general pricing.

 

Data gathering methods BTP do not use

 

  • BTP do not subscribe to external contact lists nor employ lead gathering companies.

  • We do not set cookies on our website.

  • BTP do not partner with ad server companies, and will not tolerate the use of spyware or adware applications in conjunction with our website.

  • BTP do not send out spam nor use external services to send out unsolicited (SPAM) bulk email to you. All mailing lists are opt-in/opt-out, and you have the ability to remove yourself at any time without penalty.

  • BTP do not take any identifiable information from your use of the BTP website. Users and usage is not tracked and linked to your session. (Statistics are recorded on the number of times a page is accessed but not by whom).

  • BTP do not sell, exchange or publish your contact details in any manner without your express permission.

 

The Way We Use Information

In the first instance, we use the information you provide about yourself (And business) when placing an order, to complete that specific request. We do not share this information with outside parties except to the extent necessary to complete that process. (E.G to finalize registration of services with a vendor). This is predominantly for billing.

We collect information volunteered by the consumer, such as survey information and mail out registrations where applicable. From time to time we may collect, retain, and use personal information about you and/or your organisation directly or indirectly, in order to better administrate our communications with you and provide you with information on promotions, products and services which we believe may be of interest to you. This information is not shared with other organizations for commercial purposes or shared with other organizations to help them contact consumers for marketing purposes.

We use return email addresses to answer the email we receive. Requests for support by email can be logged against recorded email addresses to streamline our support process. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the applicable registration form.

Clients whom belong to our “Block Hour” program will receive occasional emergency email updates (e.g. in the case of virus outbreaks or other urgent broadcasts), Block Hour usage reports, information about rate changes and our occasional BTP newsletters.

Block Hour clients may have articles about their business placed in the BTP Newsletter as an advertisement, after negotiation with the client, to help promote their business to other BTP clients.

If you do not want to receive e-mail from us in the future, please let us know by sending us a request at the address listed at the end of this page. Each mail out or newsletter contains unsubscribe instructions, and you have the right to request your contact details be removed from our database at any time.

Monitored clients will have alerts sent to their nominated email address, bringing information isolated in the daily monitoring, to their attention.

You can remain a Block Hour client and not have monitoring in place and you do not need to receive the newsletters. You can opt out of any of the contact programs without penalty.

Clients whom have supplied emergency contact details will only be contacted by the method they have requested. This might be Email, SMS, Phone or other.

Client Testimonials will appear on the BTP website, once authorized by a client’s representative. Client referrals will be supplied to prospective clients, after approval from a client representative.

Organizations whom we sponsor and whom have identified officially that we are their sponsor, will appear on our sponsorship page with the correct permission from the organisation.

BTP “hold” client service request information in an Australian cloud database. This product is not our end Billing system and is not the financial package of BTP. (“Hold” is defined by the Privacy Act 1988 and update March 12, 2014)
The cloud system is a management database for service requests and the required solutions. The hosted service is protected against unauthorized network access and there are extensive related security measures in place to protect the data.

All BTP employees are trained how to enter data into this system and how to prevent unauthorised access. This system will auto respond to emails sent to it using the senders email address. Newsletters and alerts will also be sent from this system using email addresses within the database.

We use non-identifying and aggregate information to better design our website and we will not disclose anything that could be used to identify those individuals.

BTP use a call accounting system purely for statistical reasons. Incoming and outgoing call information and times are recorded. This is only used in conjunction with Caller ID to make sure the appropriate person at BTP attends to a call.

BTP staff have Mobile phones with company representatives email addresses and contact details for day to day support.

Client data stored in Backup storage/USB devices, workstations, laptops and other sources of data are stored in a secured locked location. This also includes all client documentation.

Forensics data collected for the purpose of criminal investigation is stored in a highly secure location to protect the chain of evidence.

The afterhours message recording system used by our phone system will send audio files of a missed call to a monitored email address. After the issue mentioned in the call is dealt with the email will be archived for future internal reference.

Finally, we never use or share the personally identifiable information provided to us online (or other means) in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


Please note that from time to time, we may request to use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online and other correspondence.

These appropriate security measures are in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

We have agreements with all contractors to adhere to the same levels of protection for your data. We will notify you if a contractor will be used for a specific service or in a specific location.

The cloud database used for hosting the service management system, where we “hold” the data, was selected due to its location within the country of Australia and its high level of security practices.


Credit information and credit eligibility information

BTP do not retain any credit card information beyond using it to pay an account at a specific point in time. Beyond that it is securely destroyed.

Credit information used with one of our partner finance solutions, is not stored with BTP.


Changes to our privacy policy

We reserve the right to change this policy at any time. The updated policy will be available on our website.
We encourage our clients and contacts to contact us to discuss any part of our current or future policy.

 
How You Can Access Or Correct Your Information

You can inquire about all your personally identifiable information that we collect online and maintain by contacting our privacy officer. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending the privacy officer a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

 

Consumers can access this information by writing to us at the below address.

Consumers can have this information corrected by sending us e-mail at the below address.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided below.

Upon request we provide clients with access to all information [including proprietary information] that we maintain about them.

Please address your request to “Privacy (at) btponline.com.au” (Please note the character substitution required)

 

Alternatively please send mail attention to:

 

Privacy Officer
C/O Business Technology Partners Pty Ltd
Suite 49, 239 Magill Road, Maylands, SA, 5069.
Phone 08 7324 2795 

 

If sending sensitive information to our fax line, please ring the number provided above first, and then fax to 08 8332 0200. This will ensure your privacy.

 

The Privacy Officer will endeavour to deal with your inquiry or complaint as soon as is reasonably practicable. Complaints may also be made directly to the Office of the Australian Information Commissioner by visiting the following website and following the steps:

http://www.oaic.gov.au/privacy/privacy-complaints

 

Business Technology Partners Pty Ltd is described by the Privacy Act 1988 as a Small Business operator and as such, many exemptions apply.

 

Version 1.1 March 12, 2014